Complaints handling

Important: Before you contact us about a complaint or send us a device for inspection,
Please check if one of the following common causes of errors is present:

Error description Caused Solution Warranty case
Device cannot be switched on, nothing appears on the display Battery empty or not inserted or inserted incorrectly Replace battery or insert correctly

NO
Measurement inaccurate Battery low Replace battery

NO
Measurement in the current (A-/ A~) range does not work, in other ranges it does Fuse defective (only happens due to short circuit as a result of incorrect operation) Replace fuse

NO
The display shows a reading, but there is no response to measurements. Additionally, "H" is displayed. Data Hold button engaged Press the Data Hold button again to deactivate the function

NO
Scratches on the display of a new device Protective film is still on the display Remove protective film

NO
Display present, but no reaction to measurements Test cable in the wrong socket or not inserted deep enough Insert the test cable into the correct socket until it stops NO
Display available, but only occasional reaction to measurements Loose contact of the test cables Replace test cable

YES*

* If the defect occurs within the warranty period (relevant: date of purchase receipt)
(2 years after the purchase date with reversal of the burden of proof after 1 year)

Only if you can definitively rule out the above-mentioned causes of error, please proceed as follows:

You are an end customer:

1. Check if a warranty claim exists. (no normal wear and tear, no consumables such as battery/fuse, no damage due to misuse; For further information see here).

2. Your first point of contact is the dealer., where you purchased the device. Please clarify the matter with them.
If that's not possible, we'd be happy to support you in an alternative way.

3. Contact the dealer (or us at) verkauf@krystufek.at) before submitting via email and please send:

  • Type (e.g.: „PAN 186“; and if available: serial number)

  • Purchase date + retailer (photo/scan of the receipt)

  • The most accurate possible description of the error (Example: „Display shows 183.5 V instead of 230 V AC“ instead of „measures inaccurately“)

  • Photos/videos showing the problem (including rotary switch position and occupied measuring sockets)

In case of suspected excessive measurement deviation, additionally:

  • Permissible deviation for the respective measuring function according to the operating instructions (e.g. DC voltage: ±3.0% + 3 digits)

  • Reference device (brand/type, calibration date if applicable)

Only after consultation Send the device for inspection a.

4. If the complaint is justified, we will repair or replace the device by arrangement.

5. If the complaint is unjustified (If the device is OK or one of the above reasons applies), we will return the device to you at your expense.
We do not usually charge for testing costs, but reserve the right to do so.

6. If there is no warranty claim or the deadline has expired, we will coordinate the next steps with you:
Repair at the buyer's expense, return unrepaired or scrapping.

You are a dealer:

1. Check if a warranty claim exists. (no normal wear and tear, no consumables such as battery/fuse, no damage due to misuse; For further information see here).

2. Contact us by email before sending. verkauf@krystufek.at and please send:

  • Type (e.g.: „PAN 186“; and if available: serial number)

  • Date of purchase + receipt (photo/scan)

  • The most accurate possible description of the error (Example: „Display shows 183.5 V instead of 230 V AC“ instead of „measures inaccurately“)

  • Photos/videos showing the problem (including rotary switch position and occupied measuring sockets)

In case of suspected excessive measurement deviation, additionally:

  • Permissible deviation for the respective measuring function according to the operating instructions (e.g. DC voltage: ±3.0% + 3 digits)

  • Reference device (brand/type, calibration date if applicable)

Only after consultation with us Send the device for inspection a.

3. If the complaint is justified, we will repair or replace the device by arrangement.

4. If the complaint is unjustified (If the device is OK or one of the above reasons applies), we will return the device to you at your expense.
We do not usually charge for testing costs, but reserve the right to do so.

5. If there is no warranty claim or the deadline has expired, we will coordinate the next steps with you:
Repair at the buyer's expense, return unrepaired or scrapping.