Frequently Asked Questions

  • How quickly will I receive a quote after submitting an inquiry?

    A personalized quote is usually prepared within 24 hours. Each order is then confirmed with a clear order confirmation.

  • Is it possible to pick up the goods?

    Collection from warehouse location Wien is generally possible. Collection cannot be booked via the webshop and should be arranged in advance by email to verkauf@krystufek.at or by telephone arrangement so that the goods can be prepared. Cash payment on site is possible for collection.

  • Does PANCONTROL offer out-of-warranty repairs?

    Yes. PANCONTROL will determine the next steps for devices outside of warranty on a case-by-case basis. Options include paid repair, return without repair, or proper disposal. Inquiries should be sent to verkauf@krystufek.at via email and should include the device type, a description of the fault, and proof of purchase.

  • How long is the warranty period and what is covered?

    The statutory warranty period is two years from the date of purchase. After the first year, the burden of proof shifts; from this point on, the buyer must prove that the defect was already present at the time of purchase. The warranty covers material and manufacturing defects, but not normal wear and tear, consumables such as batteries or fuses, or damage caused by misuse.

  • How does a complaint process work and what needs to be checked before sending it in?

    Before submitting a complaint, typical causes of error should be ruled out. These include empty or incorrectly inserted batteries, tripped fuses due to incorrect operation, an activated data hold function with an "H" indicator, and incorrectly connected test jacks. If none of these apply, please contact us by email before sending the item in. verkauf@krystufek.at including device type, purchase date, proof of purchase and a detailed description of the fault including photos or videos.

  • Does PANCONTROL also sell to private individuals?

    Yes. Private customers can purchase PANCONTROL measuring and testing equipment directly through the PANCONTROL webshop. PANCONTROL also targets commercial customers such as electrical companies, electrical wholesalers, industrial companies, specialist businesses, and professional users in the electrical sector.

  • What payment options are available?

    PANCONTROL accepts prepayment via bank transfer, cash on delivery within Austria, cash payment upon collection, PayPal, and credit card for orders placed through the webshop. Other payment methods can be arranged upon request.

  • What are the shipping costs?

    Shipping costs depend on the delivery country and the net order value. Within Austria, they are €10.30 net; shipping is free for orders over €100 net. For Germany, Czech Republic, Slovenia, Slovakia, Poland, Hungary, Luxembourg, Netherlands, Belgium, and Denmark, shipping costs are €18.50 net; shipping is free for orders over €250 net. Spain, Portugal, Lithuania, Latvia, Estonia, and Ireland: €39.00 net. Finland and Sweden: €29.00 net. Greece, Malta, and Cyprus: €68.00 net. All other countries: on request.

  • Which countries does PANCONTROL deliver to and how long does delivery take?

    PANCONTROL delivers throughout Europe; standard deliveries within Austria, Germany, and the rest of the EU are particularly fast. In-stock items are shipped within 24 hours of order receipt. Delivery time within Austria is 1 to 2 business days, to Germany 2 to 4 business days, and to the rest of the EU also 2 to 4 business days. For deliveries outside the EU, terms and conditions are available upon request. Shipping terms are EXW warehouse Wien according to Incoterms 2020.